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Policies

I have compiled a list of the most frequently asked questions about my services. Please feel free to contact me with other questions you may have.

  • Payments: Payment is expected, in full, on or prior to the day of service; a minimum deposit of 50% is due when your reservation is booked, unless other arrangements have been made, in order to hold your booked dates. The balance is due on or before the service visit. I accept cash, Venmo and all major credit cards.

  • Cancelations: If you need to cancel, please call or email me as soon as possible in order to get a full refund. Appawlachian is a very personalized service and I schedule my time accordingly. Overnight assignments, in particular, but also daily visits often cannot be rebooked due to short cancelation notice, and this is taken into account in determining your refund percentage. Under extreme weather or medical circumstances, the cancelation fee schedule may be modified. Unless I'm able to fill the spot that you had previously booked, my general policy is:
    100% Refund: 21+ days notice prior to the date of the visit
    0%-75% Refund: 0-21 days notice prior to the date of the visit. To be determined by date of booking, type of service and circumstances of cancelation.
    Please Note: ALL refunds are given as a six month credit for future services.

  • House Keys: Most clients give me two keys during the initial consultation. I ask for two keys so I can have one and can keep one in a secure location in my office for emergencies. Keys have no information that identifies you by name or street address. I prefer to retain your keys on file for future trips so you can then just give me a call and we'll be ready to go; however, if this is not possible, I will be happy to return your keys. Please note: For future pet sits, depending on the distance involved, there may be an additional fee for key pick up/drop off.

  • Last Minute Bookings: Once I have had an initial consultation and have your keys, I will always do my best to accommodate your needs. It is much easier to honor last minute and emergency services when I have your keys on file.

  • Communication: My standard procedure is to email or text you daily. Of course, you are welcome to call me at any time as well! In the event that I am not immediately available, please leave a message, and I will promptly return your call.

  • Pet Injuries: Your pet’s health, well-being and safety are the most important service concerns I have! In the event of an emergency, I will contact you (or your emergency contact, if you are not available). We will take your pet to the vet of your choice or the nearest one available, and stay with your pet until the appropriate action is taken. I will also discuss this plan, or whatever alternate plan is most appropriate for your pet, at our consultation.

  • Requirements: Pets generally must be spayed/neutered, up-to-date on their rabies vaccination, and be on monthly flea/tick medication, prior to initial visit. I am not equipped to care for pets with any contagious disease (within the last 90 days) or pets that require 24 hour care. Appawlachian has flexible and very generous policies, however I retain the right to refuse care in situations I deem unsafe or unhealthy. I cannot jeopardize the health, safety and well-being of all the other pets in my care.

  • Hours: My service hours are approximately 6am – 3pm, 7 days a week. I will ask you for a preferred time and most times I will be there as scheduled. However, except for pets requiring medication, I cannot guarantee to be at your home at a specific time. There may be some slight variation in arrival time, up to 30 minutes either way, depending upon my daily schedule, traffic or unpredictable circumstances. 

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